Technical Support Engineer nr ref. Lp/TS

Bydgoszcz (kujawsko-pomorskie)

oferta pojawiła się: 2019-03-14

Numer referencyjny: Lp/TS

Ilość wakatów: 1

Termin składania: 2019-05-31

Podsumowanie oferty

Technical Support Engineer nr ref. Lp/TS

Location: Bydgoszcz

 

A company specializing in the energy industry, construction, telecommunications and teletechnics is looking for a person to the team.

 

Responsibilities:

  • Analysis, diagnosis and neutralization of problems in the customer’s messaging systems/platforms
  • Customer ticket resolution (Remote Technical Support) taking into account the individual service level agreements
  • Work on live network, mainly remotely
  • Plan and perform testing of new software in lab environment followed by controlled introduction into customer live network
  • Perform Emergency Support covering 24×7 network outage restoration /on calls
  • Maintain interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer

Additional information:

  • Bachelor’s/Master degree in computer science, engineering or telecommunications
  • At least 2+ years of experience in Technical Support will be an advantage
  • Unix/Linux knowledge
  • SS7, TCP IP, , VoIP knowledge
  • Solaris OS knowledge
  • Fluent English

We offer:

  • Attractive salary
  • The opportunity to work in a multinational company
  • Career within global structure
  • Medical care
 

Bingo HR is a recruitment consultancy company with the certificate number 12260.

 

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